Y. Tsai | Wednesday, June 25, 2008
I don't typically write product reviews, but my horrible experience obliged me to write this one.
I purchased this blender from Starbucks about 6 months ago. It worked great until about a week ago when the blender started to have trouble spinning to speed. A few days ago, the blender started to give off a strong electrical/burning smell so I immediately stopped using the blender and called customer service.
As some of the other reviews mentioned, Waring customer service and their warranty are horrible! Definitely not what someone would expect from a company with such high reputation or a high priced product. Even though my blender was clearly under warranty, they required me to send it in at my own cost. Once they receive it, "they will determine whether it will be repaired under warranty or if there will be charges". They would not even give an estimate for the turnaround. So basically, you'd have to send it in at your own cost, then wait for them to look at it and possibly have to pay extra money, and get a repaired/previously defective product back. This, of course, could mean at least a few weeks without a blender to use.
My previous blender was a cheap Black & Decker model. It crapped out after about 9 months of use (still 50% longer than the Waring costing about 5x the price). When it crapped out, Black & Decker simply shipped me a brand new replacement and asked me to mail them the power cord cut from the blender.
So, be warned. Waring is still charging for its previous reputation, but that reputation will probably not last much longer as the new ownership is apparently tarnishing the brand and destroying its value. The quality of their product is clearly not what it used to be, and the customer service is outrageously bad. I would definitely not buy another Waring product again.